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How to say ‘no’ nicely
Specific, graceful words to keep you focused on what matters Do you often feel overwhelmed? Do interruptions steal your time and stop you getting what you want done? Do you wish you could perhaps say...
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How to get a ‘win/win’ with your customers, inch-by-inch
Both you and your customer want the same thing: but it’s super hard to make this happen. The key question is: How can we not only blow the customers’ socks off with our consistent and continually...
View ArticleHow to overcome adversity
As we know, our beliefs dictate our actions, through our emotions. One of the key problems with ‘speedy selling’ is that ‘It’s tough out there’ and ‘You have to fight to win’. This kind of adversity...
View ArticleHow to make customers happy and loyal
The ‘holy grail’ of business is happy, loyal customers who continually recommend you to people they meet. So: what do customers REALLY want in order to persuade them to do this? In a nutshell,...
View Articlesuccess comes after activity
Most business owners ask the wrong questions We all want success – in our business and in our other lives. And success is easy to measure: how many customers, how many sales, what level of profits etc...
View ArticleMost business owners ask the wrong questions
In our blog last month, we talked about ‘Success’ measures (outcomes) vs ‘Activity’ measures (Causes of outcomes). And we agreed that, in order to be consistently successful, small business owners...
View ArticleThe 4 most important questions any business owner can and must ask … continually
It’s a scandal. Over 60% of small businesses fail within 3 years. And that rises to 80% in 10 years. I can’t begin to imagine the pain and loss to all these people, their employees and their families....
View Articlethe 8th habit
As some of you may know, I’m a huge fan of ‘The 7 Habits of Highly Effective People’. I try to live it every day. And I teach and coach it to others. A few years after ‘The 7 Habits’ was published...
View ArticleDon’t be a psychopathic business owner
I read the other day: ‘If people behaved like most businesses, they’d be called psychopaths’. I think that’s true. Many businesses behave like this: They focus on appearance over substance (like Mr...
View ArticleHow to say ‘no’ when you don’t feel confident
One of the most common issues I hear from people when I’m coaching them is: ‘I’d like to say ‘no’ more, but I don’t feel confident to do it’. So here’s a brief set of guidelines to help you say ‘no’…...
View Article7 small and easy morning tips for a successful day
There’s a significant difference between just getting through your morning and truly beginning your day with purpose. That difference? It boils down to habits. Successful people realize that effective...
View ArticleHow to build trust
Trust is one of the most valuable currencies among humans. Without it you can’t build better relationships with anyone. Trust is a bilateral relationship. Trust is why people get married. Trust is the...
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